1 Dispute Management AI Agent, Live in Production.
1 live agent automates dispute management within billing. It runs on demand. It publishes the inputs it needs, the steps it works through and what it hands back.
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Chargeback Handling
Read the chargeback, weigh the evidence against the reason code, and draft the representment for the acquirer — or say plainly that the loss should be accepted.
Saying plainly when the loss should be accepted
Chargebacks are contested badly in both directions. Some teams fight everything, because accepting a loss feels like conceding fraud, and they spend hours assembling representments against reason codes that the evidence cannot answer — the submission fails, the fee is charged anyway, and the time was wasted. Other teams accept everything, because reading the reason code, locating the transaction evidence and understanding what the acquirer will actually accept is specialist work that nobody has time for. Both approaches lose money. The distinction that matters is narrow and technical: a chargeback is winnable only if the available evidence addresses the specific ground cited, and matching the two is the whole skill.
Chargeback Handling reads the chargeback, weighs the evidence against the reason code, and drafts the representment for the acquirer — or says plainly that the loss should be accepted. That second output is the one most tools will not produce, because recommending you give up looks like a failure of the tool. It is the more valuable answer when it is the true one: a clear no lets the team stop, and a clear yes gives them a submission built against the ground actually cited. One agent covers this process, and the decision to submit stays with a person, because accepting a loss has commercial and relationship consequences that sit outside the evidence.
What this moves
- Representments built against the actual reason code
- Evidence is weighed against the specific reason code cited, which is what determines whether a representment can succeed at all.
- Effort spent contesting unwinnable chargebacks
- Where the loss should be accepted, that is stated plainly rather than producing a submission that will fail.
Billing
How AI agents handle dispute management
Drawn from the 1 agent above — what they require, how they run, and what comes back.
What they need
- Chargeback case
- How to approach it
What comes back
- What kind of dispute this is
- Strength of our position
- Evidence the reason code calls for
- Representment
- Response to the acquirer
How they run
- Run on demand
- 1
- Steps per run
- 3
- Credits per run
- 6
Where dispute management fits in billing
Collections slip because chasing is manual and nobody owns it end to end. Agents run the follow-up on schedule, which shortens the gap between invoicing and payment without anyone having to remember.
Next Step
Deploying dispute management agents
These run as-is against the inputs listed above. Most deployments adapt one — a different source system, a different tolerance, a different approval path. The first call establishes which.