Billing / Dispute Management Live
Chargeback Handling
Read the chargeback, weigh the evidence against the reason code, and draft the representment for the acquirer — or say plainly that the loss should be accepted.
- Run on demand
- ~6 credits per run
- v1.0.0
What does Chargeback Handling do?
Chargeback Handling is a production AI agent in the billing section of the Leverge agent store, built for the dispute management process. Read the chargeback, weigh the evidence against the reason code, and draft the representment for the acquirer — or say plainly that the loss should be accepted. It runs on demand, works through 3 steps and returns 5 outputs, including what kind of dispute this is.
What it needs
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Chargeback case
Pick the case to work.
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How to approach it
What it does
- Weighing the case
- Drafting the representment
- Preparing the response for approval
What you get back
- What kind of dispute this is
- Strength of our position
- Evidence the reason code calls for
- Representment
- Response to the acquirer
After each run it asks: “Would you file this?”
When it runs
Run on demand
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Dispute Management
Other agents in dispute management
Invoicing, collections, disputes and refunds
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Credit Memo Application
Decide which open credit memo settles which invoice, respecting age and reason codes, and lay out the application plan with the residual balances.
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Customer Credit Monitoring
Review every credit account against its limit and payment behaviour, rank the ones drifting toward trouble, and prepare the credit watch list.
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Data Privacy Compliance
Classify the personal data in a billing extract, apply the retention rules to each class, and recommend what to keep, archive or destroy — with the reason on record. Recommendations only; nothing is deleted.
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Debit Memo Verification
Check a debit memo against the invoice it references — totals, lines and reason — and list every mismatch before it reaches the ledger.
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Discount Verification
Pull every discount off an invoice or quote and test each one against the discount policy and the customer's entitlement, before unapproved pricing reaches the customer.
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Dunning Management
Place every overdue account at the right stage of the dunning sequence, set the next action and date, and hand the escalations to a person. No customer contact is drafted here.
Next Step
Deploy Chargeback Handling, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.