Why on-site scoping is worth the trip
Scoping is the phase where a project is won or lost, and it is meaningfully better in a
room. A workshop with the people who actually run the process turns up the exceptions
nobody documented, the workaround that has existed for three years, and the reason a
field that looks mandatory is empty in a third of records.
Those details are what determine whether a build succeeds. They surface far more
reliably in a two-hour session with a whiteboard than across a series of video calls.
Two kinds of local client
Product companies in the city typically need one system working quickly, with a narrow
surface area and no budget for a false start. The right shape is aggressive scoping, a
thin vertical slice, and a build that ships.
Global capability centres are delivering for a parent organisation elsewhere. The model
work is often the easy part; the harder parts are the parent’s security review, the
model risk documentation, and integrating with systems that predate the AI programme by
a decade.
Scoping both the same way is the most reliable way to get it wrong.
Deletion is the DPDP detail most designs miss
For domestic clients the Digital Personal Data Protection Act’s practical bite, in an AI
system, is deletion propagation. A data-principal request has to remove content from
your retrieval indexes and embeddings, not only from the source database — and an
embedding derived from deleted text is still derived from it.
Designing that path from the start is straightforward. Adding it to a system already in
production usually means a full re-index and an uncomfortable conversation about what
was retrievable in the interim.