Customer Service / Customer Support Live
Query Resolution
Classify an inbound customer message, look up the account, and draft a reply for your approval. Nothing is sent.
- Triggered by an incoming message
- ~4 credits per run
- Uses a knowledge base
- v1.0.0
What does Query Resolution do?
Query Resolution is a production AI agent in the customer service section of the Leverge agent store, built for the customer support process. Classify an inbound customer message, look up the account, and draft a reply for your approval. Nothing is sent. It is triggered by an incoming message, works through 5 steps and returns 4 outputs, including classification.
What it needs
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Inbound customer message
What it does
- Classifying the message
- Looking up the account
- Searching the knowledge base
- Deciding how to handle it
- Preparing the reply for approval
What you get back
- Classification
- Draft reply
- Account record
- Knowledge base articles used
After each run it asks: “Would you have sent this?”
When it runs
Triggered by an incoming message — New support ticket.
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Customer Support
Other agents in customer support
Ticket triage, resolution drafting and feedback analysis
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Account Change Request
Check whether the person asking for an account change is entitled to make it, then draft either the confirmation or the verification request. Nothing is changed and nothing is sent.
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Chat Transcript Summary
Turn a live-chat log into the two things needed afterwards: a ticket record the next agent can act on, and a clean transcript the customer can be sent.
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Complaint Tracking
Track every open complaint against the commitments made to that customer — which are past the promised date, which have gone quiet, and which were closed without the customer ever agreeing they were.
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FAQ Gap Monitor
Check the published FAQ against what agents are actually replying, and find the entries that have quietly gone out of date as well as the questions that were never added.
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Inquiry Self-Service Deflection
Work out how much of last month's inbound could already have been answered by the help centre, which articles were missing, and which questions should never be deflected at all.
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Knowledge Article Drafting
Draft a publishable article from a resolved case, checked against the existing knowledge base first so it extends what is there instead of quietly contradicting it.
Next Step
Deploy Query Resolution, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.