Case studies
Work we have shipped, with the numbers we measured
Anonymised where the engagement is under NDA. Every figure is measured rather than estimated, and the parts we recommended against building are included.
- Measured outcomes
- NDA-safe anonymisation
In short
Each case study below covers a real engagement: what the client was dealing with, what we built, and what the measured result was. Clients are anonymised where the work is under NDA, and every number is one we measured rather than estimated. Where we recommended excluding part of a scope, that is included too, because those decisions are usually the ones that made the rest work.
Engagements
Selected work
- 58%
Rebuilding a Support Agent That Failed at Scale
A support agent that passed every rehearsal and failed on real tickets, rebuilt around an evaluation set drawn from the client's own transcripts.
Financial servicesUnited States - 6 weeks
Getting a Clinical RAG System Approved Internally
An accurate clinical retrieval tool that clinicians refused to adopt, and the two design changes that got it approved.
HealthcareUnited States
In their words
What clients say
“REPLACE with a real, approved quote. We had a support agent demo that worked in every rehearsal and fell over on live tickets. Leverge rebuilt it around an evaluation set drawn from our own transcripts, and the containment rate finally held when we scaled it past a hundred conversations a day.”
“REPLACE with a real, approved quote. The thing that mattered was that they told us which two of our five planned use cases were not worth building. That saved a quarter of work and got the remaining three live faster.”
“REPLACE with a real, approved quote. Our clinicians would not accept an answer without a citation they could open. Leverge built the retrieval layer so every response traces back to a source document, and that single decision is what got the tool approved internally.”
Next Step
Tell us what you are trying to automate
A 30-minute technical call with an engineer who has shipped this before — not a sales qualification round. You leave with a feasibility read, a rough shape for the build, and an honest answer about whether it is worth doing at all.