Sales / Renewals Live
Renewal Feedback Insights
Read what customers said at renewal — those who stayed and those who left — and find what actually drove each decision rather than what was easiest to record.
- Run on demand
- ~6 credits per run
- v1.0.0
What does Renewal Feedback Insights do?
Renewal Feedback Insights is a production AI agent in the sales section of the Leverge agent store, built for the renewals process. Read what customers said at renewal — those who stayed and those who left — and find what actually drove each decision rather than what was easiest to record. It runs on demand, works through 3 steps and returns 5 outputs, including value retained.
What it needs
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Renewal outcomes and feedback
Renewed, churned, and downgraded accounts together — a renewal analysis needs all three.
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Period
What it does
- Reading the feedback
- Finding what drove the decisions
- Writing the strategy brief
What you get back
- Value retained
- What the renewals say
- What drove the decisions
- What customers actually said
- Worth changing
After each run it asks: “Does this match why customers stay or leave?”
When it runs
Run on demand
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Renewals
Other agents in renewals
Pipeline, proposals, renewals and the CRM hygiene underneath them
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Customer Record Anomalies
Find the records that do not make sense together — a plan that does not match its price, seats above what was sold, a renewal date that has already passed.
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Licence Reconciliation
Reconcile what was sold, what is provisioned, and what is invoiced — and find the accounts where those three do not agree.
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Renewal Escalation Routing
Check a renewal against what renews on standard terms, and route anything non-standard to the level that can actually approve it.
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Renewal Proposal Builder
Pick an account renewing soon and get a renewal proposal drafted with the uplift maths shown, the likely pushback anticipated, and your negotiation room stated plainly.
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Renewal Risk Prioritization
Rank the accounts renewing soon by how likely the renewal is to slip, with the evidence behind each ranking and where the owner should start.
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Retention Case Coordination
Open a retention case for an at-risk account and get each team briefed on their part — the same facts, different asks, all held for approval before anything goes out.
Next Step
Deploy Renewal Feedback Insights, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.