Real Estate / Tenant Services Live
Tenant Request Triage
Sort an inbound tenant or resident request against the management agreement, set the response target, draft the reply, and produce the work order a facilities system would take.
- Triggered by an incoming message
- ~4 credits per run
- Uses a knowledge base
- v1.0.0
What does Tenant Request Triage do?
Tenant Request Triage is a production AI agent in the real estate section of the Leverge agent store, built for the tenant services process. Sort an inbound tenant or resident request against the management agreement, set the response target, draft the reply, and produce the work order a facilities system would take. It is triggered by an incoming message, works through 5 steps and returns 6 outputs, including classification.
What it needs
-
Inbound tenant request
What it does
- Classifying the request
- Checking the service standards
- Deciding how to respond
- Preparing the reply for approval
- Building the work order
What you get back
- Classification
- Assessment
- Risks and obligations
- Draft reply
- Service standards applied
- Work order
After each run it asks: “Would you have raised this the same way?”
When it runs
Triggered by an incoming message — New request in the property inbox.
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Tenant Services
Other agents in tenant services
Lease administration and tenant service requests
-
Lease Abstraction
Pull the commercial terms, critical dates, and recurring obligations out of a lease, quote the clause each came from, and flag what a lease of this type should contain but does not.
Next Step
Deploy Tenant Request Triage, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.