Marketing / Product Marketing Live
Customer Experience Management
Read customer feedback across touchpoints, find the themes that actually recur, and say which experience problems are worth fixing first.
- Run on demand
- ~7 credits per run
- v1.0.0
What does Customer Experience Management do?
Customer Experience Management is a production AI agent in the marketing section of the Leverge agent store, built for the product marketing process. Read customer feedback across touchpoints, find the themes that actually recur, and say which experience problems are worth fixing first. It runs on demand, works through 2 steps and returns 4 outputs, including experience health.
What it needs
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Customer feedback
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How to read it
What it does
- Finding the themes
- Saying what to fix first
What you get back
- Experience health
- Themes
- Needs someone now
- What to fix first
After each run it asks: “Do these themes match what you hear?”
When it runs
Run on demand
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Product Marketing
Other agents in product marketing
Content operations, campaign launch and competitive tracking
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Ad Campaign Launch
Turn a campaign brief into a channel plan with the budget split, ad copy per channel, and a claims check before anything is booked.
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Blog Topic Generation
Generate a ranked slate of blog topics for a theme, grounded in what is actually being written and searched right now, with the angle and keyword for each.
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Brand Visibility Tracking
Track where the brand is being mentioned publicly, separate earned coverage from our own output, and say whether our messages are actually being picked up.
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Campaign Planning
Turn a campaign objective into a phased plan — activities, owners, dependencies and dates — checked against the team's actual capacity before anyone commits to it.
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Case Study Creation
Turn a customer interview into a case study — challenge, approach, results and verbatim quotes — with every figure traced back to the transcript and nothing published without approval.
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Competitor News Aggregation
Sweep recent public news for each competitor you watch, reduce it to what actually changed, and say what it means for us.
Next Step
Deploy Customer Experience Management, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.