Healthcare / Patient Communications Live
Patient Message Triage
Triage an inbound patient message against the practice's own policy, look up the record, and draft either an administrative reply or a clinical escalation. Every reply waits for a human.
- Triggered by an incoming message
- ~5 credits per run
- Uses a knowledge base
- v1.0.0
What does Patient Message Triage do?
Patient Message Triage is a production AI agent in the healthcare section of the Leverge agent store, built for the patient communications process. Triage an inbound patient message against the practice's own policy, look up the record, and draft either an administrative reply or a clinical escalation. Every reply waits for a human. It is triggered by an incoming message, works through 6 steps and returns 6 outputs, including triage.
What it needs
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Inbound patient message
What it does
- Triaging the message
- Looking up the patient record
- Checking the practice policy
- Deciding how to handle it
- Preparing the reply for approval
- Mapping the triage decision to FHIR R4
What you get back
- Triage
- Safety flags
- Draft reply
- Patient record
- Policy sections used
- FHIR R4 bundle
After each run it asks: “Would you have sent this?”
When it runs
Triggered by an incoming message — New message in the patient inbox.
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Patient Communications
Other agents in patient communications
Clinical documentation, referrals and patient communication
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Clinical Document Summary
Summarise a discharge summary, consultation note, or referral letter, and emit the problems, medications, and follow-up actions as a structured FHIR bundle alongside the readable version.
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Referral Intake Review
Check an incoming referral letter against the receiving service's acceptance criteria, extract the clinical detail, and say plainly whether it can be booked or what is missing before it can.
Next Step
Deploy Patient Message Triage, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.