Customer Service / Ticket QA Live
Resolution Quality Review
Review a closed ticket against a quality rubric — whether it was actually resolved, how it read to the customer, and what the record will not support if anyone asks later.
- Run on demand
- ~6 credits per run
- v1.0.0
What does Resolution Quality Review do?
Resolution Quality Review is a production AI agent in the customer service section of the Leverge agent store, built for the ticket qa process. Review a closed ticket against a quality rubric — whether it was actually resolved, how it read to the customer, and what the record will not support if anyone asks later. It runs on demand, works through 3 steps and returns 5 outputs, including quality.
What it needs
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Closed ticket
The full thread — every message, in order. A summary cannot be reviewed.
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Review settings
What it does
- Reading the thread
- Scoring against the rubric
- Writing the coaching note
What you get back
- Quality
- Against the rubric
- Issues
- What the record supports
- Coaching note
After each run it asks: “Is this a fair read of the ticket?”
When it runs
Run on demand
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Ticket QA
Other agents in ticket qa
Ticket triage, resolution drafting and feedback analysis
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Account Change Request
Check whether the person asking for an account change is entitled to make it, then draft either the confirmation or the verification request. Nothing is changed and nothing is sent.
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Account Inactivity Outreach
Separate accounts that have genuinely gone quiet from ones that only look quiet, then draft a useful reason to make contact rather than a nudge. Every draft is approved individually — nothing is sent.
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Campaign Inquiry Readiness
Before a campaign goes live, work out what support will be asked, whether the answers exist yet, and which claims in the campaign will generate questions nobody can answer.
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Case Resolution Guidance
Describe a stuck case and get the resolution paths your own playbooks support, ranked, with what the case has not yet established named rather than assumed.
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Chat Transcript Summary
Turn a live-chat log into the two things needed afterwards: a ticket record the next agent can act on, and a clean transcript the customer can be sent.
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Complaint Tracking
Track every open complaint against the commitments made to that customer — which are past the promised date, which have gone quiet, and which were closed without the customer ever agreeing they were.
Next Step
Deploy Resolution Quality Review, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.