Customer Service / Ticket Management Live
Ticket Resolution
Take an open ticket thread and drive it to a close — what is actually being asked, what has already been tried, and either the fix or an honest handover. Nothing is sent.
- Run on demand
- ~7 credits per run
- Uses a knowledge base
- v1.0.0
What does Ticket Resolution do?
Ticket Resolution is a production AI agent in the customer service section of the Leverge agent store, built for the ticket management process. Take an open ticket thread and drive it to a close — what is actually being asked, what has already been tried, and either the fix or an honest handover. Nothing is sent. It runs on demand, works through 6 steps and returns 6 outputs, including what this ticket actually needs.
What it needs
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Open ticket
The full thread so far — every message in order, including what has already been tried.
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Resolution settings
What it does
- Reading the ticket
- Searching the knowledge base
- Working out what would close this
- Deciding whether it can be closed now
- Writing the resolution note for the record
- Preparing the reply for approval
What you get back
- What this ticket actually needs
- Reply to the customer
- Resolution note for the record
- What the thread has already established
- What stands in the way
- Knowledge base used
After each run it asks: “Would this have closed the ticket?”
When it runs
Run on demand
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Ticket Management
Other agents in ticket management
Ticket triage, resolution drafting and feedback analysis
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Response Time Monitor
Measure where response time actually goes across the queue — first reply, the gaps in the middle, and which hours of the week the team is quietly missing.
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Ticket Assignment
Assign a queue of unassigned tickets across the team by skill, shift and current load — with the reasoning shown, so a shift lead can override any of it.
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Ticket Closure Notification
Draft the closure note for each resolved ticket from what was actually done, and refuse to close the ones the customer has never confirmed. Every draft is approved individually — nothing is sent.
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Ticket Escalation
Sweep the open queue for tickets that have breached or are about to breach, and brief the shift lead on the ones that need a person now. Nothing is sent.
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Ticket Reopening Monitor
Find why tickets are coming back — which closures did not hold, what they have in common, and which customers have now been through the same loop more than once.
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Account Change Request
Check whether the person asking for an account change is entitled to make it, then draft either the confirmation or the verification request. Nothing is changed and nothing is sent.
Next Step
Deploy Ticket Resolution, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.