Customer Service / Support Operations Live
Campaign Inquiry Readiness
Before a campaign goes live, work out what support will be asked, whether the answers exist yet, and which claims in the campaign will generate questions nobody can answer.
- Run on demand
- ~7 credits per run
- Uses a knowledge base
- v1.0.0
What does Campaign Inquiry Readiness do?
Campaign Inquiry Readiness is a production AI agent in the customer service section of the Leverge agent store, built for the support operations process. Before a campaign goes live, work out what support will be asked, whether the answers exist yet, and which claims in the campaign will generate questions nobody can answer. It runs on demand, works through 3 steps and returns 6 outputs, including support readiness.
What it needs
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The campaign
Paste the campaign copy itself where you have it. The claims are what generate the questions.
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Launch details
What it does
- Checking what support can already answer
- Forecasting what will be asked
- Writing the readiness note
What you get back
- Support readiness
- Readiness note
- Claims that will generate unanswerable questions
- What will be asked, and whether we can answer it
- Before it goes live
- What support has today
After each run it asks: “Useful before launch?”
When it runs
Run on demand
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Support Operations
Other agents in support operations
Ticket triage, resolution drafting and feedback analysis
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Support Interaction Analysis
Read what customers actually wrote across a period of tickets and chats — the tone, the effort it cost them, and the moments a conversation turned — rather than what a survey afterwards remembers.
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Account Change Request
Check whether the person asking for an account change is entitled to make it, then draft either the confirmation or the verification request. Nothing is changed and nothing is sent.
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Account Inactivity Outreach
Separate accounts that have genuinely gone quiet from ones that only look quiet, then draft a useful reason to make contact rather than a nudge. Every draft is approved individually — nothing is sent.
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Case Resolution Guidance
Describe a stuck case and get the resolution paths your own playbooks support, ranked, with what the case has not yet established named rather than assumed.
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Chat Transcript Summary
Turn a live-chat log into the two things needed afterwards: a ticket record the next agent can act on, and a clean transcript the customer can be sent.
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Complaint Tracking
Track every open complaint against the commitments made to that customer — which are past the promised date, which have gone quiet, and which were closed without the customer ever agreeing they were.
Next Step
Deploy Campaign Inquiry Readiness, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.