Customer Service / Strategy To Satisfaction Live
Order Exception Handling
Work out which delayed or blocked orders the customer needs telling about today, what to actually offer them, and which ones will resolve themselves before anyone notices.
- Runs on a schedule
- ~8 credits per run
- v1.0.0
What does Order Exception Handling do?
Order Exception Handling is a production AI agent in the customer service section of the Leverge agent store, built for the strategy to satisfaction process. Work out which delayed or blocked orders the customer needs telling about today, what to actually offer them, and which ones will resolve themselves before anyone notices. It runs on a schedule (every weekday at 09:00), works through 4 steps and returns 5 outputs, including this batch.
What it needs
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Orders in exception
Blocked, delayed or short-shipped orders, with what the customer was promised.
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Handling rules
What it does
- Reading the exceptions
- Deciding who needs telling
- Drafting notice {{loop.index}} of {{loop.total}}
- Summarizing the batch
What you get back
- This batch
- Batch summary
- Needs a person, not a notice
- Drafted notices — approve each individually
- Holding — will resolve on its own
After each run it asks: “Right calls on who to tell?”
When it runs
Runs on a schedule — Every weekday at 09:00.
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Strategy To Satisfaction
Other agents in strategy to satisfaction
Ticket triage, resolution drafting and feedback analysis
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Goodwill Decision Support
Prepare a goodwill or credit request for the person who has to authorise it — what went wrong, what precedent exists, what the policy allows, and what the decision would set as a precedent.
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Service Execution Check
After a service action is completed, check the systems agree it happened — that the record, the entitlement and the customer's own view tell the same story before anyone calls it done.
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Service Order Validation
Check a service order against the contract it is drawn from before work starts — whether what is being ordered is covered, priced as agreed, and inside the entitlement the customer actually holds.
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Account Change Request
Check whether the person asking for an account change is entitled to make it, then draft either the confirmation or the verification request. Nothing is changed and nothing is sent.
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Account Inactivity Outreach
Separate accounts that have genuinely gone quiet from ones that only look quiet, then draft a useful reason to make contact rather than a nudge. Every draft is approved individually — nothing is sent.
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Campaign Inquiry Readiness
Before a campaign goes live, work out what support will be asked, whether the answers exist yet, and which claims in the campaign will generate questions nobody can answer.
Next Step
Deploy Order Exception Handling, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.