Customer Service / Strategy To Satisfaction Live
Goodwill Decision Support
Prepare a goodwill or credit request for the person who has to authorise it — what went wrong, what precedent exists, what the policy allows, and what the decision would set as a precedent.
- Run on demand
- ~7 credits per run
- Uses a knowledge base
- v1.0.0
What does Goodwill Decision Support do?
Goodwill Decision Support is a production AI agent in the customer service section of the Leverge agent store, built for the strategy to satisfaction process. Prepare a goodwill or credit request for the person who has to authorise it — what went wrong, what precedent exists, what the policy allows, and what the decision would set as a precedent. It runs on demand, works through 4 steps and returns 7 outputs, including recommendation.
What it needs
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The case for goodwill
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Request details
What it does
- Looking up the policy and precedent
- Assessing the request
- Writing the decision brief
- Preparing the request for the approver
What you get back
- Recommendation
- Decision brief
- What the decision turns on
- What is actually established
- What this would set as precedent
- To the approver
- Policy and precedent used
After each run it asks: “Was this enough to decide on?”
When it runs
Run on demand
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Strategy To Satisfaction
Other agents in strategy to satisfaction
Ticket triage, resolution drafting and feedback analysis
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Order Exception Handling
Work out which delayed or blocked orders the customer needs telling about today, what to actually offer them, and which ones will resolve themselves before anyone notices.
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Service Execution Check
After a service action is completed, check the systems agree it happened — that the record, the entitlement and the customer's own view tell the same story before anyone calls it done.
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Service Order Validation
Check a service order against the contract it is drawn from before work starts — whether what is being ordered is covered, priced as agreed, and inside the entitlement the customer actually holds.
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Account Change Request
Check whether the person asking for an account change is entitled to make it, then draft either the confirmation or the verification request. Nothing is changed and nothing is sent.
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Account Inactivity Outreach
Separate accounts that have genuinely gone quiet from ones that only look quiet, then draft a useful reason to make contact rather than a nudge. Every draft is approved individually — nothing is sent.
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Campaign Inquiry Readiness
Before a campaign goes live, work out what support will be asked, whether the answers exist yet, and which claims in the campaign will generate questions nobody can answer.
Next Step
Deploy Goodwill Decision Support, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.