Customer Service / Feedback Management Live
Feedback Intake Routing
Take feedback arriving from every channel and route each item to the team that can actually act on it, separating a product request from a support failure from something that needs answering today.
- Run on demand
- ~6 credits per run
- v1.0.0
What does Feedback Intake Routing do?
Feedback Intake Routing is a production AI agent in the customer service section of the Leverge agent store, built for the feedback management process. Take feedback arriving from every channel and route each item to the team that can actually act on it, separating a product request from a support failure from something that needs answering today. It runs on demand, works through 2 steps and returns 5 outputs, including this batch.
What it needs
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Feedback received
Select the items to route.
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Routing rules
What it does
- Routing each item
- Writing the handover
What you get back
- This batch
- Handover
- Needs answering today
- Routing
- Could not be routed
After each run it asks: “Right team for each?”
When it runs
Run on demand
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Feedback Management
Other agents in feedback management
Ticket triage, resolution drafting and feedback analysis
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Customer Feedback Analysis
Read a batch of survey responses and surface the themes, the drivers of low scores, and what is worth acting on.
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Customer Testimonial Request
Find the customers whose own words are worth asking to quote publicly, and draft each ask so it names what you want to quote and how consent works. Every draft is approved individually — nothing is sent.
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NPS Detractor Follow-Up
Work out which detractors are worth a personal reply and which are better left alone, then draft each one from what they actually wrote. Every draft is approved individually — nothing is sent.
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Product Review Request Check
Check a planned review-request campaign before it goes out: whether the list was filtered by expected sentiment, whether anything is being offered in exchange, and whether the wording steers the score.
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Service Survey Designer
Build a survey that will actually tell you something — questions derived from what you need to decide, with the leading ones, the double-barrelled ones and the unanswerable ones stripped out.
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Account Change Request
Check whether the person asking for an account change is entitled to make it, then draft either the confirmation or the verification request. Nothing is changed and nothing is sent.
Next Step
Deploy Feedback Intake Routing, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.