Customer Service / Communication Live
Service Instruction Delivery
Turn a service record into the instructions the customer actually needs afterwards, checked line by line against your own documentation before anyone approves it. Nothing is sent.
- Run on demand
- ~7 credits per run
- Uses a knowledge base
- v1.0.0
What does Service Instruction Delivery do?
Service Instruction Delivery is a production AI agent in the customer service section of the Leverge agent store, built for the communication process. Turn a service record into the instructions the customer actually needs afterwards, checked line by line against your own documentation before anyone approves it. Nothing is sent. It runs on demand, works through 4 steps and returns 4 outputs, including instructions.
What it needs
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What was done
The engineer's or agent's own words. The instructions are written from this and from the documentation — nothing else.
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Who it goes to
What it does
- Searching the service documentation
- Writing the instructions
- Checking every instruction against the documentation
- Preparing the message for approval
What you get back
- Instructions
- Checked against the documentation
- Message to the customer
- Documentation used
After each run it asks: “Would you send this to the customer?”
When it runs
Run on demand
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Communication
Other agents in communication
Ticket triage, resolution drafting and feedback analysis
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Account Change Request
Check whether the person asking for an account change is entitled to make it, then draft either the confirmation or the verification request. Nothing is changed and nothing is sent.
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Account Inactivity Outreach
Separate accounts that have genuinely gone quiet from ones that only look quiet, then draft a useful reason to make contact rather than a nudge. Every draft is approved individually — nothing is sent.
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Campaign Inquiry Readiness
Before a campaign goes live, work out what support will be asked, whether the answers exist yet, and which claims in the campaign will generate questions nobody can answer.
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Case Resolution Guidance
Describe a stuck case and get the resolution paths your own playbooks support, ranked, with what the case has not yet established named rather than assumed.
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Chat Transcript Summary
Turn a live-chat log into the two things needed afterwards: a ticket record the next agent can act on, and a clean transcript the customer can be sent.
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Complaint Tracking
Track every open complaint against the commitments made to that customer — which are past the promised date, which have gone quiet, and which were closed without the customer ever agreeing they were.
Next Step
Deploy Service Instruction Delivery, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.