Billing / Refund Processing Live
Refund Validation
Test a refund request against the original transaction and the refund policy, then prepare the reply the decision implies. Nothing is refunded and nothing is sent.
- Triggered by an incoming message
- ~7 credits per run
- Uses a knowledge base
- v1.0.0
What does Refund Validation do?
Refund Validation is a production AI agent in the billing section of the Leverge agent store, built for the refund processing process. Test a refund request against the original transaction and the refund policy, then prepare the reply the decision implies. Nothing is refunded and nothing is sent. It is triggered by an incoming message, works through 5 steps and returns 5 outputs, including what was asked for.
What it needs
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Refund request
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Payments on the account
What it does
- Reading the request
- Checking the refund policy
- Testing it against the transaction and the policy
- Taking the decision the checks support
- Preparing the reply for approval
What you get back
- What was asked for
- Eligibility
- How it was assessed
- Draft reply
- Policy used
After each run it asks: “Would you have sent this?”
When it runs
Triggered by an incoming message — Customer asks for a refund.
Oversight
Runs under scoped, least-privilege credentials with every action written to an audit log. Anything that moves money, alters a contract or reaches a customer requires human approval before it executes.
Refund Processing
Other agents in refund processing
Invoicing, collections, disputes and refunds
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Chargeback Handling
Read the chargeback, weigh the evidence against the reason code, and draft the representment for the acquirer — or say plainly that the loss should be accepted.
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Credit Memo Application
Decide which open credit memo settles which invoice, respecting age and reason codes, and lay out the application plan with the residual balances.
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Customer Credit Monitoring
Review every credit account against its limit and payment behaviour, rank the ones drifting toward trouble, and prepare the credit watch list.
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Data Privacy Compliance
Classify the personal data in a billing extract, apply the retention rules to each class, and recommend what to keep, archive or destroy — with the reason on record. Recommendations only; nothing is deleted.
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Debit Memo Verification
Check a debit memo against the invoice it references — totals, lines and reason — and list every mismatch before it reaches the ledger.
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Discount Verification
Pull every discount off an invoice or quote and test each one against the discount policy and the customer's entitlement, before unapproved pricing reaches the customer.
Next Step
Deploy Refund Validation, or adapt it
It runs as-is against the inputs above. Most deployments diverge — a different source system, a different tolerance, a different approval path. A 30-minute technical call establishes which.