---
title: "Renewal Feedback Insights"
section: "Agent store — Sales — Renewals"
canonical_url: "https://leverge.ai/agents/sales/renewals/renewal-feedback-insights"
category: "Sales"
process: "Renewals"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Renewal Feedback Insights

Read what customers said at renewal — those who stayed and those who left — and find what actually drove each decision rather than what was easiest to record.

## At a glance

- Business function: Sales
- Process: Renewals
- Runs: run on demand
- Run cost: 6 credits
- Uses a knowledge base: no

## What it needs

- **Renewal outcomes and feedback** (file upload) — Renewed, churned, and downgraded accounts together — a renewal analysis needs all three.
- **Period** (form)

## How it works

1. Reading the feedback
2. Finding what drove the decisions
3. Writing the strategy brief

## What it returns

- **Value retained** (score)
- **What the renewals say** (written summary)
- **What drove the decisions** (breakdown table)
- **What customers actually said** (keyword chips)
- **Worth changing** (flagged exceptions)

---

Source: https://leverge.ai/agents/sales/renewals/renewal-feedback-insights — Leverge