---
title: "Lead Exception Triage"
section: "Agent store — Sales — Lead Management"
canonical_url: "https://leverge.ai/agents/sales/lead-management/lead-exception-intelligence"
category: "Sales"
process: "Lead Management"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Lead Exception Triage

Sort the leads that broke a rule into the ones worth a person's time and the ones that are simply noise — and escalate only the first.

## At a glance

- Business function: Sales
- Process: Lead Management
- Runs: run on demand
- Run cost: 6 credits
- Uses a knowledge base: no

## What it needs

- **Flagged leads** (file upload) — Leads that tripped a rule, with what fired and the lead's own data.
- **Escalation settings** (form)

## How it works

1. Reading the flagged leads
2. Triaging the exceptions
3. Writing the triage note

## What it returns

- **Triage note** (written summary)
- **Exception by exception** (table of results)
- **Rule performance** (breakdown table)
- **Escalate** (flagged exceptions)

---

Source: https://leverge.ai/agents/sales/lead-management/lead-exception-intelligence — Leverge