---
title: "CRM Duplicate Resolution"
section: "Agent store — Sales — CRM Data Management"
canonical_url: "https://leverge.ai/agents/sales/crm-data-management/crm-dedupe"
category: "Sales"
process: "CRM Data Management"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# CRM Duplicate Resolution

Upload a contact export and get duplicate records clustered, a merged golden record for each cluster, and an audit note explaining every merge decision.

## At a glance

- Business function: Sales
- Process: CRM Data Management
- Runs: run on demand
- Run cost: 5 credits
- Uses a knowledge base: no

## What it needs

- **Contact export** (file upload) — One row per CRM contact record. Duplicates with conflicting details are what this agent hunts.

## How it works

1. Reading the contact export
2. Clustering duplicate records
3. Writing the merge audit note

## What it returns

- **Merge audit note** (written summary)
- **Records to merge** (mapping table)
- **Golden records after merge** (table of results)
- **Needs a human decision** (flagged exceptions)

---

Source: https://leverge.ai/agents/sales/crm-data-management/crm-dedupe — Leverge