---
title: "Inquiry Triage"
section: "Agent store — Sales — Account Growth"
canonical_url: "https://leverge.ai/agents/sales/account-growth/inquiry-triage"
category: "Sales"
process: "Account Growth"
trigger: "Triggered by an incoming message"
publisher: "Ailoitte Technologies Private Limited"
---

# Inquiry Triage

Answer the routine questions that reach a sales inbox from your own approved material, and route everything else to a person rather than guessing.

## At a glance

- Business function: Sales
- Process: Account Growth
- Runs: triggered by an incoming message — Simulated inbound customer inquiry
- Run cost: 5 credits
- Uses a knowledge base: yes

## What it needs

- **The inquiry** (message) — The message as it arrived.

## How it works

1. Searching the answer library
2. Deciding whether we can answer
3. Routing the inquiry
4. Preparing the reply for approval

## What it returns

- **Decision** (classification badge)
- **Questions in the message** (table of results)
- **Reply — approve before sending** (draft reply)
- **Not in the library** (flagged exceptions)
- **Library answers used** (references)

---

Source: https://leverge.ai/agents/sales/account-growth/inquiry-triage — Leverge