---
title: "Tenant Request Triage"
section: "Agent store — Real Estate — Tenant Services"
canonical_url: "https://leverge.ai/agents/real-estate/tenant-services/tenant-request-triage"
category: "Real Estate"
process: "Tenant Services"
trigger: "Triggered by an incoming message"
publisher: "Ailoitte Technologies Private Limited"
---

# Tenant Request Triage

Sort an inbound tenant or resident request against the management agreement, set the response target, draft the reply, and produce the work order a facilities system would take.

## At a glance

- Business function: Real Estate
- Process: Tenant Services
- Runs: triggered by an incoming message — New request in the property inbox
- Run cost: 4 credits
- Uses a knowledge base: yes

## What it needs

- **Inbound tenant request** (message)

## How it works

1. Classifying the request
2. Checking the service standards
3. Deciding how to respond
4. Preparing the reply for approval
5. Building the work order

## What it returns

- **Classification** (classification badge)
- **Assessment** (metadata grid)
- **Risks and obligations** (flagged exceptions)
- **Draft reply** (message preview)
- **Service standards applied** (references)
- **Work order** (json payload)

---

Source: https://leverge.ai/agents/real-estate/tenant-services/tenant-request-triage — Leverge