---
title: "Customer Experience Management"
section: "Agent store — Marketing — Product Marketing"
canonical_url: "https://leverge.ai/agents/marketing/product-marketing/customer-experience-management"
category: "Marketing"
process: "Product Marketing"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Customer Experience Management

Read customer feedback across touchpoints, find the themes that actually recur, and say which experience problems are worth fixing first.

## At a glance

- Business function: Marketing
- Process: Product Marketing
- Runs: run on demand
- Run cost: 7 credits
- Uses a knowledge base: no

## What it needs

- **Customer feedback** (datasource)
- **How to read it** (form)

## How it works

1. Finding the themes
2. Saying what to fix first

## What it returns

- **Experience health** (score)
- **Themes** (table of results)
- **Needs someone now** (flagged exceptions)
- **What to fix first** (written summary)

---

Source: https://leverge.ai/agents/marketing/product-marketing/customer-experience-management — Leverge