---
title: "Service Desk AI agents"
section: "Agent store — Information Technology — processes"
canonical_url: "https://leverge.ai/agents/it/service-desk"
category: "Information Technology"
process: "Service Desk"
publisher: "Ailoitte Technologies Private Limited"
---

# Service Desk AI agents

1 production agent automating service desk within information technology. Each one runs today and publishes its inputs, steps and outputs.

## Agents in this process

### IT Help Desk Triage

URL: https://leverge.ai/agents/it/service-desk/helpdesk-triage

Classify an IT ticket, set its priority against your SLA, and draft either a fix or a routing note for approval. Nothing is sent.

Steps: Triaging the ticket → Searching the runbooks → Deciding how to handle it → Preparing the reply for approval.

Returns: Triage; Draft reply; Routing; Runbooks used.

---

Source: https://leverge.ai/agents/it/service-desk — Leverge