---
title: "Information Technology AI agents"
section: "Agent store"
canonical_url: "https://leverge.ai/agents/it"
category: "Information Technology"
topic: "AI agents for IT service desk"
publisher: "Ailoitte Technologies Private Limited"
---

# Information Technology AI agents

IT agents triage service desk requests against your knowledge base, draft resolutions for common issues, and summarise incidents with the timeline and affected systems already assembled. Anything that changes access or infrastructure state requires explicit human approval, scoped per action.

## What these change

- **Common requests resolve themselves** — The requests that arrive dozens of times a week already have documented answers. Agents match against your knowledge base and draft the resolution.
- **Incidents get written up while they are fresh** — The timeline, affected systems and actions taken are assembled as the incident unfolds, so the post-mortem is not reconstructed from memory a week later.
- **Access changes still need a person** — Anything that alters permissions or infrastructure state requires explicit approval, scoped per action. Convenience does not get to override that.

## Processes covered

- **Incident Management** — 1 agent: https://leverge.ai/agents/it/incident-management
- **Service Desk** — 1 agent: https://leverge.ai/agents/it/service-desk

---

Source: https://leverge.ai/agents/it — Leverge