---
title: "Patient Message Triage"
section: "Agent store — Healthcare — Patient Communications"
canonical_url: "https://leverge.ai/agents/healthcare/patient-communications/patient-message-triage"
category: "Healthcare"
process: "Patient Communications"
trigger: "Triggered by an incoming message"
publisher: "Ailoitte Technologies Private Limited"
---

# Patient Message Triage

Triage an inbound patient message against the practice's own policy, look up the record, and draft either an administrative reply or a clinical escalation. Every reply waits for a human.

## At a glance

- Business function: Healthcare
- Process: Patient Communications
- Runs: triggered by an incoming message — New message in the patient inbox
- Run cost: 5 credits
- Uses a knowledge base: yes

## What it needs

- **Inbound patient message** (message)

## How it works

1. Triaging the message
2. Looking up the patient record
3. Checking the practice policy
4. Deciding how to handle it
5. Preparing the reply for approval
6. Mapping the triage decision to FHIR R4

## What it returns

- **Triage** (classification badge)
- **Safety flags** (flagged exceptions)
- **Draft reply** (message preview)
- **Patient record** (table of results)
- **Policy sections used** (references)
- **FHIR R4 bundle** (json payload)

---

Source: https://leverge.ai/agents/healthcare/patient-communications/patient-message-triage — Leverge