---
title: "Patient Communications AI agents"
section: "Agent store — Healthcare — processes"
canonical_url: "https://leverge.ai/agents/healthcare/patient-communications"
category: "Healthcare"
process: "Patient Communications"
publisher: "Ailoitte Technologies Private Limited"
---

# Patient Communications AI agents

1 production agent automating patient communications within healthcare. Each one runs today and publishes its inputs, steps and outputs.

## Agents in this process

### Patient Message Triage

URL: https://leverge.ai/agents/healthcare/patient-communications/patient-message-triage

Triage an inbound patient message against the practice's own policy, look up the record, and draft either an administrative reply or a clinical escalation. Every reply waits for a human.

Steps: Triaging the message → Looking up the patient record → Checking the practice policy → Deciding how to handle it → Preparing the reply for approval → Mapping the triage decision to FHIR R4.

Returns: Triage; Safety flags; Draft reply; Patient record; Policy sections used; FHIR R4 bundle.

---

Source: https://leverge.ai/agents/healthcare/patient-communications — Leverge