---
title: "Resolution Quality Review"
section: "Agent store — Customer Service — Ticket QA"
canonical_url: "https://leverge.ai/agents/customer-service/ticket-qa/resolution-review"
category: "Customer Service"
process: "Ticket QA"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Resolution Quality Review

Review a closed ticket against a quality rubric — whether it was actually resolved, how it read to the customer, and what the record will not support if anyone asks later.

## At a glance

- Business function: Customer Service
- Process: Ticket QA
- Runs: run on demand
- Run cost: 6 credits
- Uses a knowledge base: no

## What it needs

- **Closed ticket** (file upload) — The full thread — every message, in order. A summary cannot be reviewed.
- **Review settings** (form)

## How it works

1. Reading the thread
2. Scoring against the rubric
3. Writing the coaching note

## What it returns

- **Quality** (score)
- **Against the rubric** (breakdown table)
- **Issues** (flagged exceptions)
- **What the record supports** (verification checklist)
- **Coaching note** (written summary)

---

Source: https://leverge.ai/agents/customer-service/ticket-qa/resolution-review — Leverge