---
title: "Ticket QA AI agents"
section: "Agent store — Customer Service — processes"
canonical_url: "https://leverge.ai/agents/customer-service/ticket-qa"
category: "Customer Service"
process: "Ticket QA"
publisher: "Ailoitte Technologies Private Limited"
---

# Ticket QA AI agents

1 production agent automating ticket qa within customer service. Each one runs today and publishes its inputs, steps and outputs.

## Agents in this process

### Resolution Quality Review

URL: https://leverge.ai/agents/customer-service/ticket-qa/resolution-review

Review a closed ticket against a quality rubric — whether it was actually resolved, how it read to the customer, and what the record will not support if anyone asks later.

Steps: Reading the thread → Scoring against the rubric → Writing the coaching note.

Returns: Quality; Against the rubric; Issues; What the record supports; Coaching note.

---

Source: https://leverge.ai/agents/customer-service/ticket-qa — Leverge