---
title: "Ticket Reopening Monitor"
section: "Agent store — Customer Service — Ticket Management"
canonical_url: "https://leverge.ai/agents/customer-service/ticket-management/ticket-reopen-monitor"
category: "Customer Service"
process: "Ticket Management"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# Ticket Reopening Monitor

Find why tickets are coming back — which closures did not hold, what they have in common, and which customers have now been through the same loop more than once.

## At a glance

- Business function: Customer Service
- Process: Ticket Management
- Runs: runs on a schedule — Every Monday at 09:00
- Run cost: 7 credits
- Uses a knowledge base: no

## What it needs

- **Reopened tickets** (file upload) — Tickets closed and then reopened, with both the original resolution and what the customer said on returning.
- **Analysis settings** (form)

## How it works

1. Reading the reopened tickets
2. Working out why they came back
3. Writing the brief

## What it returns

- **Reopen rate** (score)
- **What to change** (written summary)
- **Why closures did not hold** (breakdown table)
- **Customers round the loop more than once** (flagged exceptions)
- **Every reopened ticket** (table of results)

---

Source: https://leverge.ai/agents/customer-service/ticket-management/ticket-reopen-monitor — Leverge