---
title: "Ticket Closure Notification"
section: "Agent store — Customer Service — Ticket Management"
canonical_url: "https://leverge.ai/agents/customer-service/ticket-management/ticket-closure-notification"
category: "Customer Service"
process: "Ticket Management"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# Ticket Closure Notification

Draft the closure note for each resolved ticket from what was actually done, and refuse to close the ones the customer has never confirmed. Every draft is approved individually — nothing is sent.

## At a glance

- Business function: Customer Service
- Process: Ticket Management
- Runs: runs on a schedule — Every weekday at 16:00
- Run cost: 8 credits
- Uses a knowledge base: no

## What it needs

- **Tickets marked resolved** (file upload) — Needs what was done, whether the customer confirmed, and a contact address.
- **Closure rules** (form)

## How it works

1. Reading the resolved tickets
2. Checking which are safe to close
3. Drafting notice {{loop.index}} of {{loop.total}}
4. Summarizing the batch

## What it returns

- **This batch** (metadata grid)
- **Batch summary** (written summary)
- **Closure notices — approve each individually** (table of results)
- **Not closing — and why** (flagged exceptions)

---

Source: https://leverge.ai/agents/customer-service/ticket-management/ticket-closure-notification — Leverge