---
title: "Support Interaction Analysis"
section: "Agent store — Customer Service — Support Operations"
canonical_url: "https://leverge.ai/agents/customer-service/support-operations/interaction-analysis"
category: "Customer Service"
process: "Support Operations"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# Support Interaction Analysis

Read what customers actually wrote across a period of tickets and chats — the tone, the effort it cost them, and the moments a conversation turned — rather than what a survey afterwards remembers.

## At a glance

- Business function: Customer Service
- Process: Support Operations
- Runs: runs on a schedule — First of the month at 10:00
- Run cost: 8 credits
- Uses a knowledge base: no

## What it needs

- **Interaction export** (file upload) — Ticket and chat text for the period. The customer's own words are what this reads.
- **Analysis settings** (form)

## How it works

1. Reading the interactions
2. Splitting the export into batches
3. Reading batch {{loop.index}} of {{loop.total}}
4. Pulling the batches together
5. Writing the brief

## What it returns

- **What it cost the customer** (score)
- **What customers are telling us** (written summary)
- **Themes** (breakdown table)
- **Phrases that recur** (keyword chips)
- **Where conversations turned** (flagged exceptions)

---

Source: https://leverge.ai/agents/customer-service/support-operations/interaction-analysis — Leverge