---
title: "Support Operations AI agents"
section: "Agent store — Customer Service — processes"
canonical_url: "https://leverge.ai/agents/customer-service/support-operations"
category: "Customer Service"
process: "Support Operations"
publisher: "Ailoitte Technologies Private Limited"
---

# Support Operations AI agents

2 production agents automating support operations within customer service. Each one runs today and publishes its inputs, steps and outputs.

## Agents in this process

### Campaign Inquiry Readiness

URL: https://leverge.ai/agents/customer-service/support-operations/campaign-inquiry-handling

Before a campaign goes live, work out what support will be asked, whether the answers exist yet, and which claims in the campaign will generate questions nobody can answer.

Steps: Checking what support can already answer → Forecasting what will be asked → Writing the readiness note.

Returns: Support readiness; Readiness note; Claims that will generate unanswerable questions; What will be asked, and whether we can answer it; Before it goes live; What support has today.

### Support Interaction Analysis

URL: https://leverge.ai/agents/customer-service/support-operations/interaction-analysis

Read what customers actually wrote across a period of tickets and chats — the tone, the effort it cost them, and the moments a conversation turned — rather than what a survey afterwards remembers.

Steps: Reading the interactions → Splitting the export into batches → Reading batch {{loop.index}} of {{loop.total}} → Pulling the batches together → Writing the brief.

Returns: What it cost the customer; What customers are telling us; Themes; Phrases that recur; Where conversations turned.

---

Source: https://leverge.ai/agents/customer-service/support-operations — Leverge