---
title: "Service Order Validation"
section: "Agent store — Customer Service — Strategy To Satisfaction"
canonical_url: "https://leverge.ai/agents/customer-service/strategy-to-satisfaction/service-order-validation"
category: "Customer Service"
process: "Strategy To Satisfaction"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Service Order Validation

Check a service order against the contract it is drawn from before work starts — whether what is being ordered is covered, priced as agreed, and inside the entitlement the customer actually holds.

## At a glance

- Business function: Customer Service
- Process: Strategy To Satisfaction
- Runs: run on demand
- Run cost: 8 credits
- Uses a knowledge base: no

## What it needs

- **Service order** (file upload) — The order as submitted.
- **The governing contract** (file upload) — The agreement the order is drawn against, including the rate card and entitlement schedule.
- **Validation settings** (form)

## How it works

1. Reading the service order
2. Reading the contract
3. Checking the order against the contract
4. Deciding whether it can proceed

## What it returns

- **Validation** (validation result)
- **Outcome** (written summary)
- **Order line against contract** (mapping table)
- **What was checked** (verification checklist)
- **Worth a second look** (flagged exceptions)

---

Source: https://leverge.ai/agents/customer-service/strategy-to-satisfaction/service-order-validation — Leverge