---
title: "Order Exception Handling"
section: "Agent store — Customer Service — Strategy To Satisfaction"
canonical_url: "https://leverge.ai/agents/customer-service/strategy-to-satisfaction/order-exception-handling"
category: "Customer Service"
process: "Strategy To Satisfaction"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# Order Exception Handling

Work out which delayed or blocked orders the customer needs telling about today, what to actually offer them, and which ones will resolve themselves before anyone notices.

## At a glance

- Business function: Customer Service
- Process: Strategy To Satisfaction
- Runs: runs on a schedule — Every weekday at 09:00
- Run cost: 8 credits
- Uses a knowledge base: no

## What it needs

- **Orders in exception** (file upload) — Blocked, delayed or short-shipped orders, with what the customer was promised.
- **Handling rules** (form)

## How it works

1. Reading the exceptions
2. Deciding who needs telling
3. Drafting notice {{loop.index}} of {{loop.total}}
4. Summarizing the batch

## What it returns

- **This batch** (metadata grid)
- **Batch summary** (written summary)
- **Needs a person, not a notice** (flagged exceptions)
- **Drafted notices — approve each individually** (table of results)
- **Holding — will resolve on its own** (verification checklist)

---

Source: https://leverge.ai/agents/customer-service/strategy-to-satisfaction/order-exception-handling — Leverge