---
title: "Strategy To Satisfaction AI agents"
section: "Agent store — Customer Service — processes"
canonical_url: "https://leverge.ai/agents/customer-service/strategy-to-satisfaction"
category: "Customer Service"
process: "Strategy To Satisfaction"
publisher: "Ailoitte Technologies Private Limited"
---

# Strategy To Satisfaction AI agents

4 production agents automating strategy to satisfaction within customer service. Each one runs today and publishes its inputs, steps and outputs.

## Agents in this process

### Goodwill Decision Support

URL: https://leverge.ai/agents/customer-service/strategy-to-satisfaction/goodwill-decision

Prepare a goodwill or credit request for the person who has to authorise it — what went wrong, what precedent exists, what the policy allows, and what the decision would set as a precedent.

Steps: Looking up the policy and precedent → Assessing the request → Writing the decision brief → Preparing the request for the approver.

Returns: Recommendation; Decision brief; What the decision turns on; What is actually established; What this would set as precedent; To the approver; Policy and precedent used.

### Order Exception Handling

URL: https://leverge.ai/agents/customer-service/strategy-to-satisfaction/order-exception-handling

Work out which delayed or blocked orders the customer needs telling about today, what to actually offer them, and which ones will resolve themselves before anyone notices.

Steps: Reading the exceptions → Deciding who needs telling → Drafting notice {{loop.index}} of {{loop.total}} → Summarizing the batch.

Returns: This batch; Batch summary; Needs a person, not a notice; Drafted notices — approve each individually; Holding — will resolve on its own.

### Service Execution Check

URL: https://leverge.ai/agents/customer-service/strategy-to-satisfaction/service-execution-check

After a service action is completed, check the systems agree it happened — that the record, the entitlement and the customer's own view tell the same story before anyone calls it done.

Steps: Reading the completed actions → Checking the systems agree → Writing the end-of-day note.

Returns: Systems in agreement; End of day; Where the systems disagree; Every action checked; What was verified.

### Service Order Validation

URL: https://leverge.ai/agents/customer-service/strategy-to-satisfaction/service-order-validation

Check a service order against the contract it is drawn from before work starts — whether what is being ordered is covered, priced as agreed, and inside the entitlement the customer actually holds.

Steps: Reading the service order → Reading the contract → Checking the order against the contract → Deciding whether it can proceed.

Returns: Validation; Outcome; Order line against contract; What was checked; Worth a second look.

---

Source: https://leverge.ai/agents/customer-service/strategy-to-satisfaction — Leverge