---
title: "Goodwill Decision Support"
section: "Agent store — Customer Service — Strategy To Satisfaction"
canonical_url: "https://leverge.ai/agents/customer-service/strategy-to-satisfaction/goodwill-decision"
category: "Customer Service"
process: "Strategy To Satisfaction"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Goodwill Decision Support

Prepare a goodwill or credit request for the person who has to authorise it — what went wrong, what precedent exists, what the policy allows, and what the decision would set as a precedent.

## At a glance

- Business function: Customer Service
- Process: Strategy To Satisfaction
- Runs: run on demand
- Run cost: 7 credits
- Uses a knowledge base: yes

## What it needs

- **The case for goodwill** (text brief)
- **Request details** (form)

## How it works

1. Looking up the policy and precedent
2. Assessing the request
3. Writing the decision brief
4. Preparing the request for the approver

## What it returns

- **Recommendation** (classification badge)
- **Decision brief** (written summary)
- **What the decision turns on** (breakdown table)
- **What is actually established** (verification checklist)
- **What this would set as precedent** (flagged exceptions)
- **To the approver** (message preview)
- **Policy and precedent used** (references)

---

Source: https://leverge.ai/agents/customer-service/strategy-to-satisfaction/goodwill-decision — Leverge