---
title: "NPS Detractor Follow-Up"
section: "Agent store — Customer Service — Feedback Management"
canonical_url: "https://leverge.ai/agents/customer-service/feedback-management/nps-detractor-followup"
category: "Customer Service"
process: "Feedback Management"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# NPS Detractor Follow-Up

Work out which detractors are worth a personal reply and which are better left alone, then draft each one from what they actually wrote. Every draft is approved individually — nothing is sent.

## At a glance

- Business function: Customer Service
- Process: Feedback Management
- Runs: runs on a schedule — Every Tuesday at 09:00
- Run cost: 9 credits
- Uses a knowledge base: no

## What it needs

- **Survey export** (file upload) — Needs a score, a comment and a contact address per response. Responses without an address cannot be replied to.
- **Follow-up settings** (form)

## How it works

1. Reading the survey export
2. Deciding who is worth contacting
3. Drafting reply {{loop.index}} of {{loop.total}}
4. Summarizing the batch

## What it returns

- **This batch** (metadata grid)
- **Batch summary** (written summary)
- **Drafted replies — approve each individually** (table of results)
- **Deliberately not contacted** (flagged exceptions)

---

Source: https://leverge.ai/agents/customer-service/feedback-management/nps-detractor-followup — Leverge