---
title: "Feedback Intake Routing"
section: "Agent store — Customer Service — Feedback Management"
canonical_url: "https://leverge.ai/agents/customer-service/feedback-management/feedback-intake-router"
category: "Customer Service"
process: "Feedback Management"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Feedback Intake Routing

Take feedback arriving from every channel and route each item to the team that can actually act on it, separating a product request from a support failure from something that needs answering today.

## At a glance

- Business function: Customer Service
- Process: Feedback Management
- Runs: run on demand
- Run cost: 6 credits
- Uses a knowledge base: no

## What it needs

- **Feedback received** (datasource) — Select the items to route.
- **Routing rules** (form)

## How it works

1. Routing each item
2. Writing the handover

## What it returns

- **This batch** (metadata grid)
- **Handover** (written summary)
- **Needs answering today** (flagged exceptions)
- **Routing** (table of results)
- **Could not be routed** (verification checklist)

---

Source: https://leverge.ai/agents/customer-service/feedback-management/feedback-intake-router — Leverge