---
title: "Customer Feedback Analysis"
section: "Agent store — Customer Service — Feedback Management"
canonical_url: "https://leverge.ai/agents/customer-service/feedback-management/csat-analysis"
category: "Customer Service"
process: "Feedback Management"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Customer Feedback Analysis

Read a batch of survey responses and surface the themes, the drivers of low scores, and what is worth acting on.

## At a glance

- Business function: Customer Service
- Process: Feedback Management
- Runs: run on demand
- Run cost: 5 credits
- Uses a knowledge base: no

## What it needs

- **Survey export** (file upload) — A CSV or text export of responses. Free-text comments are what matter.
- **Analysis settings** (form)

## How it works

1. Reading the export
2. Finding the themes
3. Writing the brief

## What it returns

- **Satisfaction** (score)
- **What the responses say** (written summary)
- **Themes** (breakdown table)
- **Words that recur** (keyword chips)
- **Worth acting on** (flagged exceptions)

---

Source: https://leverge.ai/agents/customer-service/feedback-management/csat-analysis — Leverge