---
title: "Service Inquiry Follow-Up"
section: "Agent store — Customer Service — Customer Support"
canonical_url: "https://leverge.ai/agents/customer-service/customer-support/service-followup"
category: "Customer Service"
process: "Customer Support"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# Service Inquiry Follow-Up

Find the open inquiries that have gone quiet on our side, and draft the chase for each one from what the thread actually last said. Every draft is approved individually — nothing is sent.

## At a glance

- Business function: Customer Service
- Process: Customer Support
- Runs: runs on a schedule — Every weekday at 14:00
- Run cost: 8 credits
- Uses a knowledge base: no

## What it needs

- **Open inquiries** (file upload) — Needs who it is with, when we last replied, and a contact address.
- **Follow-up settings** (form)

## How it works

1. Reading the open inquiries
2. Deciding which need chasing
3. Drafting follow-up {{loop.index}} of {{loop.total}}
4. Summarizing the batch

## What it returns

- **This sweep** (metadata grid)
- **Batch summary** (written summary)
- **Drafted follow-ups — approve each individually** (table of results)
- **Held back from the batch** (flagged exceptions)

---

Source: https://leverge.ai/agents/customer-service/customer-support/service-followup — Leverge