---
title: "Post-Service Survey Dispatch"
section: "Agent store — Customer Service — Customer Support"
canonical_url: "https://leverge.ai/agents/customer-service/customer-support/post-service-survey"
category: "Customer Service"
process: "Customer Support"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# Post-Service Survey Dispatch

Decide which closed tickets should be surveyed and which would make things worse, then draft the invite for each one. Every draft is approved individually — nothing is sent.

## At a glance

- Business function: Customer Service
- Process: Customer Support
- Runs: runs on a schedule — Every Friday at 11:00
- Run cost: 8 credits
- Uses a knowledge base: no

## What it needs

- **Closed tickets** (file upload) — The tickets closed this period, with how they were resolved and a contact address.
- **Dispatch rules** (form)

## How it works

1. Reading the closed tickets
2. Deciding who should be surveyed
3. Drafting invite {{loop.index}} of {{loop.total}}
4. Summarizing the dispatch

## What it returns

- **This dispatch** (metadata grid)
- **Dispatch summary** (written summary)
- **Drafted invites — approve each individually** (table of results)
- **Deliberately not surveyed** (flagged exceptions)

---

Source: https://leverge.ai/agents/customer-service/customer-support/post-service-survey — Leverge