---
title: "Order Status Response"
section: "Agent store — Customer Service — Customer Support"
canonical_url: "https://leverge.ai/agents/customer-service/customer-support/order-status-response"
category: "Customer Service"
process: "Customer Support"
trigger: "Triggered by an incoming message"
publisher: "Ailoitte Technologies Private Limited"
---

# Order Status Response

Match a customer asking where their order is to the right line in the order book, and draft a reply that states only what the record actually confirms.

## At a glance

- Business function: Customer Service
- Process: Customer Support
- Runs: triggered by an incoming message — New order enquiry
- Run cost: 5 credits
- Uses a knowledge base: no

## What it needs

- **Customer enquiry** (message)
- **Order book** (file upload) — The current order export. One row per order.

## How it works

1. Reading the order book
2. Finding their order
3. Drafting the reply
4. Preparing the reply for approval

## What it returns

- **Matched order** (metadata grid)
- **Draft reply** (draft reply)
- **What the record does not confirm** (flagged exceptions)

---

Source: https://leverge.ai/agents/customer-service/customer-support/order-status-response — Leverge