---
title: "Knowledge Article Drafting"
section: "Agent store — Customer Service — Customer Support"
canonical_url: "https://leverge.ai/agents/customer-service/customer-support/knowledge-article-drafting"
category: "Customer Service"
process: "Customer Support"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Knowledge Article Drafting

Draft a publishable article from a resolved case, checked against the existing knowledge base first so it extends what is there instead of quietly contradicting it.

## At a glance

- Business function: Customer Service
- Process: Customer Support
- Runs: run on demand
- Run cost: 7 credits
- Uses a knowledge base: yes

## What it needs

- **Resolved case** (file upload) — The full thread, including what was actually tried and what worked.
- **Article settings** (form)

## How it works

1. Reading the case
2. Checking what is already published
3. Deciding whether this needs a new article
4. Choosing new article or amendment
5. Checking the draft against the case

## What it returns

- **New article or amendment** (classification badge)
- **Draft** (markdown doc)
- **Checked against the case** (validation result)
- **Existing articles considered** (references)

---

Source: https://leverge.ai/agents/customer-service/customer-support/knowledge-article-drafting — Leverge