---
title: "FAQ Gap Monitor"
section: "Agent store — Customer Service — Customer Support"
canonical_url: "https://leverge.ai/agents/customer-service/customer-support/faq-gap-monitor"
category: "Customer Service"
process: "Customer Support"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# FAQ Gap Monitor

Check the published FAQ against what agents are actually replying, and find the entries that have quietly gone out of date as well as the questions that were never added.

## At a glance

- Business function: Customer Service
- Process: Customer Support
- Runs: runs on a schedule — The 15th of each month at 09:00
- Run cost: 6 credits
- Uses a knowledge base: no

## What it needs

- **Published FAQ** (file upload) — The FAQ as customers currently see it.
- **Recent agent replies** (file upload) — What agents actually sent this period. This is the ground truth the FAQ is checked against.
- **Review settings** (form)

## How it works

1. Reading the published FAQ
2. Reading what agents replied
3. Comparing the FAQ against practice
4. Writing the worklist

## What it returns

- **FAQ health** (score)
- **What to change** (written summary)
- **FAQ disagrees with what agents say** (flagged exceptions)
- **Entry by entry** (verification checklist)
- **Questions with no entry** (table of results)

---

Source: https://leverge.ai/agents/customer-service/customer-support/faq-gap-monitor — Leverge