---
title: "Complaint Tracking"
section: "Agent store — Customer Service — Customer Support"
canonical_url: "https://leverge.ai/agents/customer-service/customer-support/complaint-tracker"
category: "Customer Service"
process: "Customer Support"
trigger: "Runs on a schedule"
publisher: "Ailoitte Technologies Private Limited"
---

# Complaint Tracking

Track every open complaint against the commitments made to that customer — which are past the promised date, which have gone quiet, and which were closed without the customer ever agreeing they were.

## At a glance

- Business function: Customer Service
- Process: Customer Support
- Runs: runs on a schedule — Every Monday at 09:00
- Run cost: 7 credits
- Uses a knowledge base: no

## What it needs

- **Complaint register** (file upload) — One row per complaint, with what was promised and when it was last touched.
- **Policy** (form)

## How it works

1. Reading the complaint register
2. Checking each complaint against what was promised
3. Writing the brief
4. Preparing the complaints brief for approval

## What it returns

- **Complaint handling** (score)
- **Brief** (written summary)
- **Commitments missed** (flagged exceptions)
- **Every open complaint** (table of results)
- **Message to complaints oversight** (message preview)

---

Source: https://leverge.ai/agents/customer-service/customer-support/complaint-tracker — Leverge