---
title: "Chat Transcript Summary"
section: "Agent store — Customer Service — Customer Support"
canonical_url: "https://leverge.ai/agents/customer-service/customer-support/chat-transcript-summary"
category: "Customer Service"
process: "Customer Support"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Chat Transcript Summary

Turn a live-chat log into the two things needed afterwards: a ticket record the next agent can act on, and a clean transcript the customer can be sent.

## At a glance

- Business function: Customer Service
- Process: Customer Support
- Runs: run on demand
- Run cost: 6 credits
- Uses a knowledge base: no

## What it needs

- **Chat log** (file upload) — The raw log as the chat tool exported it, timestamps and all.
- **Output settings** (form)

## How it works

1. Reading the chat log
2. Building the ticket record
3. Preparing the customer's copy
4. Preparing the transcript for approval

## What it returns

- **How the chat ended** (classification badge)
- **Ticket record** (metadata grid)
- **What was promised in the chat** (verification checklist)
- **Loose ends** (flagged exceptions)
- **Transcript for the customer** (draft reply)

---

Source: https://leverge.ai/agents/customer-service/customer-support/chat-transcript-summary — Leverge