---
title: "Account Change Request"
section: "Agent store — Customer Service — Customer Support"
canonical_url: "https://leverge.ai/agents/customer-service/customer-support/account-change-request"
category: "Customer Service"
process: "Customer Support"
trigger: "Triggered by an incoming message"
publisher: "Ailoitte Technologies Private Limited"
---

# Account Change Request

Check whether the person asking for an account change is entitled to make it, then draft either the confirmation or the verification request. Nothing is changed and nothing is sent.

## At a glance

- Business function: Customer Service
- Process: Customer Support
- Runs: triggered by an incoming message — New account change request
- Run cost: 5 credits
- Uses a knowledge base: no

## What it needs

- **Inbound request** (message)

## How it works

1. Reading what is being asked for
2. Looking up the account
3. Checking they are entitled to ask
4. Deciding what to send back
5. Preparing the reply for approval

## What it returns

- **What is being asked for** (classification badge)
- **Entitlement check** (validation result)
- **Draft reply** (draft reply)
- **Account on file** (table of results)

---

Source: https://leverge.ai/agents/customer-service/customer-support/account-change-request — Leverge