---
title: "Service Policy Review"
section: "Agent store — Customer Service — Customer Service Strategy and Planning"
canonical_url: "https://leverge.ai/agents/customer-service/customer-service-strategy-and-planning/service-policy-review"
category: "Customer Service"
process: "Customer Service Strategy and Planning"
trigger: "Run on demand"
publisher: "Ailoitte Technologies Private Limited"
---

# Service Policy Review

Check a draft service policy against what the team actually does — the commitments nobody can meet, the gaps that leave agents guessing, and the rules already being broken every day.

## At a glance

- Business function: Customer Service
- Process: Customer Service Strategy and Planning
- Runs: run on demand
- Run cost: 8 credits
- Uses a knowledge base: no

## What it needs

- **Draft policy** (file upload) — The policy as proposed.
- **What actually happens** (file upload) — Recent performance data or a ticket sample. The policy is judged against this, not against intent.
- **Review context** (form)

## How it works

1. Reading the draft policy
2. Reading the performance evidence
3. Testing the policy against practice
4. Writing the review note

## What it returns

- **Can this be delivered?** (score)
- **Review note** (written summary)
- **Commitments the evidence says we cannot meet** (flagged exceptions)
- **Clause by clause** (clause table)
- **What the policy leaves undecided** (verification checklist)

---

Source: https://leverge.ai/agents/customer-service/customer-service-strategy-and-planning/service-policy-review — Leverge