---
title: "Service Appointment Scheduling"
section: "Agent store — Customer Service — Customer Management"
canonical_url: "https://leverge.ai/agents/customer-service/customer-management/appointment-scheduling"
category: "Customer Service"
process: "Customer Management"
trigger: "Triggered by an incoming message"
publisher: "Ailoitte Technologies Private Limited"
---

# Service Appointment Scheduling

Turn a customer's stated availability into a service appointment that works in both time zones, with the arithmetic shown and the invite held for approval. Nothing is booked and nothing is sent.

## At a glance

- Business function: Customer Service
- Process: Customer Management
- Runs: triggered by an incoming message — Customer asking for an appointment
- Run cost: 6 credits
- Uses a knowledge base: no

## What it needs

- **The customer's request** (message)
- **Our availability** (form)

## How it works

1. Reading their availability
2. Writing the confirmation note
3. Preparing the invite for approval

## What it returns

- **Proposed appointment** (metadata grid)
- **Invite** (event preview)
- **How the time was worked out** (verification checklist)
- **What is not established** (flagged exceptions)
- **Other slots that would work** (table of results)

---

Source: https://leverge.ai/agents/customer-service/customer-management/appointment-scheduling — Leverge